Compendium

A very warm welcome to Paradise on the Beach

Located on the beachfront in the heart of Palm Cove, Paradise on the Beach is a boutique resort offering well-appointed studios and suites. Set in a lush tropical environment of palms and giant Melaleuca trees, it is a true relaxation experience.

This guide contains information on services and facilities available within our resort, as well as local information on the Palm Cove and Tropical North Queensland area.

While you relax here at Paradise on the Beach, we suggest you take time to experience some of the local attractions, restaurants and world-class beaches.

It is a pleasure to have you stay with us at Paradise on the Beach and we all hope you have an enjoyable and comfortable stay.

If there is anything we can do to assist and make your stay even better, please don’t hesitate to contact us on +617 4055 3300

– The team at Paradise On The Beach Resort

Reception is attended from:

• Monday – Thursday: 8am – 4pm
• Friday: 8am – 5pm
• Saturday & Sunday: 9am – 3pm
• Public Holidays: 9am – 1pm

If you are departing outside office hours, please settle your account the day prior. We accept Mastercard and Visa. Cheques are not accepted. All transactions must be carried out during office hours.

Management reserves the right to enter your apartment for cleaning, maintenance and inspection.

Check in time is from 2:00pm. Please see our reception open hours and if you will arrive outside these hours, please contact us to make arrangements prior to arrival.

Check out time is 10:00am. Please return keys to reception when checking out.

Guests departing outside office hours are asked to leave their key inside the black key return box, located in the foyer, next to the Night Entrance.

We do have a luggage room available so that you can leave your bags on arrival or departure.

We have LIMITED car parking available for guests free of charge which can be accessed from Caryota Close, off Williams Esplanade. Please note we do have a height restriction of 1.8m at the entry point into the car park.

Parking spaces are available on a first-come-first-served basis and are not allocated per apartment or guaranteed. Additional free street parking may also be found along Williams Esplanade.

You will need to use your key to gain entry to the apartment, night entrance and car park.

PLEASE NOTE: If keys are lost, please contact Reception so that a replacement set can be arranged. A replacement cost per set of keys is $65 (incl GST).

All facilities are open from 7:00am – 9:00pm daily. Please consider other guests when using these facilities.

• Children under the age of 14 are to be supervised at all times.
• Alcohol, glass and food are not permitted around the pool area.
• Pushing, running, jumping or rough play is prohibited in the pool area.
• Swimming whilst under the influence is not allowed.
• No surfboards or boogie boards allowed in the pool.

FAILURE TO FOLLOW THESE RULES MAY RESULT IN YOUR ACCESS BEING RESTRICTED.

Open 7am to 9pm daily.
The barbecue is located beside the pool area on the first floor. Please consider others and leave the area clean and tidy for the next guest.

A communal, coin-operated laundry is available for guests throughout their stay and is open 24/7. The cost is $4 per wash, $4 per dryer cycle, and $2 for laundry powder. Coins can be obtained by swapping notes at reception.

The wi-fi network and password is provided to you on check-in.

POLICE, FIRE DEPARTMENT OR AMBULANCE – Dial: 000

https://www.qld.gov.au/emergency/emergencies-services

HOSPITAL – Dial: (07) 4226 0000
Cairns Hospital, 165 Esplanade. Cairns North 4870 • 24.3km

IMPORTANT NOTICE:
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarized yourself with the nearest fire exit.

IN CASE OF FIRE – DO NOT USE LIFTS.
This property is fitted with an advanced fire protection system. In the case of a fire, please follow the procedures outlined below:

1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit.
2. Close the apartment door firmly behind you when all occupants of the apartment have vacated.
3. Leave all bags in your room.
4. Do not run. Do not use the lifts.
5. Do not telephone Reception as we may require the phone lines for Emergency calls.
6. Proceed to the assembly area at the front entrance of the building. Await further instruction from the Fire Services or Paradise On The Beach team member.
7. Do not re-enter the building unless you are advised to do so by the Fire Brigade or a Paradise On The Beach team member.

Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

The registered occupier of the unit is liable for any breakages or damages done during their stay. Please report all breakages or damage to reception immediately.

To ensure a pleasant holiday is had by all, we ask parents to SUPERVISE their children. Please ensure all signs are adhered to as any damage caused by children will become the parent’s expense. Persons found vandalizing or damaging resort property or equipment will be required to pay all restriction costs and asked to vacate the resort. Children to be escorted in the lift.

Units are not serviced daily. However, if you are staying with us for 7 nights or more a service will be provided. Fresh towels and linens will be replaced during your service. Extra daily servicing can be requested within 24 hours notice between Monday to Friday, except for Public Holidays, for $65 per service.

We also offer a housekeeping service of towel and amenities refreshment for an additional cost. This can be arranged at time of arrival. 

PLEASE NOTE: Should your unit be left in an unacceptable condition on your departure, an additional cleaning fee may be charged.

All units are partially equipped with kitchen facilities including a mini bar fridge, microwave, toaster, and kettle. Please contact reception should any of the above items are faulty. Units that are equipped with stove tops – do not leave cooking unattended and ensure to always allow full ventilation by opening windows and doors when cooking. Fire Brigade Levy of $2,000 may apply should the fire alarm be activated.

All items in room (e.g. furniture, crockery and cutlery) are to remain in the rooms and not to be moved between other units if you have friends or family staying. Any items missing will incur a replacement charge.

Should any item in your apartment require attention, please contact reception as soon as possible so this can be rectified.

As per Queensland Fire Regulations:

• Studio Apartments – 2 persons (+1 infant / cot)
• Studio Plus – 4 adults max.
• Suite / One Bedroom Apartments – 2 adults + 2 children or 3 adults max
• Suite / Two Bedroom Apartments – 4 adults + 2 children or 5 adults max

This does not include infants and babies. This ruling will be strictly adhered to.

Rubbish bins are located in the hallways of level 1 & 2 and the BBQ area. Bottles, cans and paper go into the yellow lidded bin at the rear end of the carpark. Please collapse cardboard boxes.

May we respectfully advise that we are self-catering holiday accommdation and as such, you are responsible for maintaining the general tidiness and cleanliness of your apartment (unless daily servicing has been pre-arranged). Extra cleaning charges may be applied on departure if dishes are left.

Your apartment should be locked when unattended. Please do not allow unidentified persons into the resort – ask them to contact reception for entry. The main entry door is locked outside of office hours so please remember your keys at all times.

The entire Resort has a non-smoking and no drugs policy; this includes your apartment, balconies and all common areas. Smoking is possible anywhere outside the property along Williams Esplanade. A fee of $250 applies for non-compliance; plus cleaning / odour removal fee as well as potential extra charges if the room becomes unavailable for arriving guests. Should the smoke detector be activated a fire brigade levy fee of $2,000 applies.

Local Channels are free to air on your television.
Netflix streaming services, available using your personal account.

Please register your guests with reception upon their arrival.
Please ensure you have informed your visitors of your unit number if they wish to call you outside of office.

To maintain the appearance standard of the resort to protect the paint, we would appreciate it if you would refrain from hanging towels and washing over the balconies. Please use clothes airer supplied.